Course Overview

To be an efficient manager you must learn to manage the competing demands of people, information and resources. Meeting these challenges is the key to improving the performance of your team and will contribute to the overall performance of your organisation.

Designed for

This program is for first-time managers or people taking up supervisory roles that require the essential skills needed to manage teams effectively. You will learn how to administer and implement improvements in planning, employee management, workplace communication, problem solving and continuous improvement.

Program Structure

Complete 10 units: 4 compulsory + 6 electives

Selection Criteria

You need to satisfy the following criteria for entry into this program. The selection process ensures that you have the skills and knowledge to successfully complete the units and assessments.

Selection criteria for the Certificate IV in Frontline Management

• How long have you been in this job?
• Who are you responsible to?
• Do you have a team that you are responsible for?
• Do you use any of the following in your job?
  • Operational plans
  • Budgets
  • Production reports
  • Performance reports
  • Manuals (work instructions)
  • Procedures
• How often do you meet with your supervisor or manager?
• Are you responsible for your team’s performance?